Frequently Asked Questions

Everything you need to know about your MAUVAIS order.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific collection dimensions.

Do you restock sold-out items?

Many of our core pieces are restocked seasonally. We recommend signing up for back-in-stock notifications on the specific product page to be alerted immediately.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Clearpay.

How should I care for my MAUVAIS garments?

To maintain the quality of our fabrics, we recommend washing inside out on a cold cycle and hanging to dry. Specific care instructions are located on the internal wash tag of every item.